KINSEY PRODUCT SUPPORT

At Kinsey we committed to making your job easier. The only way to accomplish this is by providing highly responsive customer support. That's why we've put a lot of thought and care into our Support program. Support includes Training aids (user guides, training videos, webinars, etc.) as well as problem resolution.  

INITIATE A SUPPORT REQUEST

TRAINING
Regardless of which method you choose to initiate a support request, our support team can access these requests in a single consolidated system. 

​Support is available Monday through Friday (with the exception of U.S. Government Holidays), 8:30am – 5:00pm CST.
Please leverage our team to train your team.  Submit a support request asking for training and our Solution Delivery Team will get you and your team up and running in no time!

Informational Update on Log4j vulnerability December 16,2021

Many of our customers have asked us about how the recently discovered log4j vulnerability impacts our products. The log4j vulnerability is present in log4j version 2.0 and above.  Fortunately, the Kinsey apps and its associated apps (Tomcat, ActiveMQ, etc.) run version 1.xx.  The version 1 - log4j jar files do not have the same classes as the newer version and are therefore not susceptible to the problem all over the news for the past few days.
 
At this point – there should be nothing that needs to be done. If you have additional questions please contact us at [email protected]